Client Service Senior Manager
Company: JPMorgan Chase & Co.
Location: Chicago
Posted on: April 2, 2026
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Job Description:
Description Lead a team or teams of Client Service professionals
who advise our moderate to complex Commercial Bank clients. Manage
multiple internal and external relationships to provide our clients
with best-in-class service. Help be the reason our clients stay
with Chase! As a Client Service Senior Manager within the
Commercial Bank, you will lead the business, own a portfolio of
clients and manage a group of dynamic client service managers. As a
strategic leader, you will drive change through innovation &
transformation, execute the firm’s strategy and modernize the
client experience. Job Responsibilities Anticipate and manage work
volumes, adhering to established policies and deadlines Collaborate
with stakeholders to effectively resolve client issues /
escalations Analyze and interpret client data to identify trends
and develop department strategy Drive change initiatives, business
strategy and technology enhancements programs Manage in dynamic,
high-pressure environments and contribute to business resiliency
planning Attract, develop and retain top talent. Coach and engage –
to drive performance Evaluate team and individual performance to
achieve business objectives. Nurture diverse and inclusive work
culture Build and maintain a culture of trust, transparency and
integrity Identify opportunities for use of digital tools to offer
self-service solutions with a high degree of success Solicit
feedback on product and service offerings in an effort to
continuously adapt to the ever-changing commercial banking
landscape Ensures teams proactively consult with clients using
regular client relationship reviews, educating them on self-service
tools and influencing adoption Required Qualifications, Skills and
Capabilities Comprehensive knowledge of Treasury Services and/or
Custom Card products Data Analytics & Change Management experience
– including presenting finding Ability to influence others without
direct supervision Ability to provide quantifiable management
reporting & present findings Project Management & Execution
Excellent verbal, written, interpersonal, presentation, negotiating
and organizational skills Strategic thinking with the ability to
adapt to change Demonstrated team building skills and ability to
work in a team environment 6 years of client facing work experience
Delivering Coaching and Feedback/People Management Preferred
Qualifications, skills and capabilities Previous Team Management
Experience Bachelor of Science or Business Administration Degree
and/or 6 years equivalent work experience Google G suites /
Microsoft Office adept Joining our diverse and innovative global
organization will provide you with endless opportunities for career
and personal growth. Become a part of our many Business Resource
Groups, employees who come together on topics such as ethnicity,
gender, age, accessibility, special interests and more Help the
community through expansive volunteer opportunities Join one of our
focus groups aimed at Innovation and Transformation, creating the
future experience for our clients and employees Final Job Grade and
officer title will be determined at time of offer and may differ
from this posting. Some travel required (20%) to visit clients and
internal partners. Please note this role is not eligible for
employer immigration sponsorship.
Keywords: JPMorgan Chase & Co., Bartlett , Client Service Senior Manager, Accounting, Auditing , Chicago, Illinois
