Supervisor - Correspond

Company: Maximus
Location: Rockford
Posted on: July 14, 2025

Job Description:

Description & Requirements Maximus is looking for a Remote Supervisor to join our team. This position will support the Back Office-Correspondence department under the Department of Education portfolio. The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries. The Supervisor also ensures prompt resolution of escalated requests. Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program. This is a Limited Service role with an estimated end date of 12/31/2025. Essential Duties and Responsibilities: - Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. - Perform tasks to assure correspondence and program service level requirements and goals are met. - Assume leadership responsibility for correspondence tasks and contact center processing activities as required. - Participate in meetings and recommend changes to policies and procedures. - Support and enforce contract center expectations. - Assist with escalated correspondence issues or cases as needed. - Evaluate employee key performance indicators and identify training needs and development opportunities. - Develop work schedules and assign duties to direct report personnel to ensure efficiency. - Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems. - Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions. - Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate. Additional Requirements as per contract/client: - FSA, Department of Education experience preferred - High School Diploma or GED required - Must reside in the U.S. - Must be a U.S. citizen. - Must be able to pass a criminal background check. - Must not be delinquent or in default on any federal student loans. - Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. - Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus. Home Office Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps or higher required (you can test this by going to [1] www.speedtest.net) - Private work area and adequate power source Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $55,000.00 Maximum Salary $60,000.00

Keywords: Maximus, Bartlett , Supervisor - Correspond, Administration, Clerical , Rockford, Illinois