Principal Service Management Consultant
Company: Capgemini
Location: Chicago
Posted on: May 24, 2025
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Job Description:
Job Description - Principal Service Management Consultant
(079784)Job Title: Principal Service Management ConsultantLocation:
Chicago, ILLINOIS; Atlanta, GA; NY, NY; Dallas, TX or Houston,
TX.Travel:25%We are looking for a person to implement Now Assist
for one of our customers.Key Responsibilities:
What you get to do in this role:
--- Experience in leveraging or critically thinking about how to
integrate AI into work processes, decision-making, or
problem-solving. This may include using AI-powered tools,
automating workflows, analyzing AI-driven insights, or exploring
AI's potential impact on the function or industry.
--- Devising and reporting on platform development plans and
strategies.
--- Developing solutions specific to user requirements gathered in
workshops.
--- Coordinating activities with other developers to ensure that
platform functionality is designed to support the overall
project.
--- Implement the latest ServiceNow AI offerings like Virtual
Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence,
Document Intelligence, Generative AI and other upcoming
capabilities for various customers
--- Act as an SME to solve complex user issues related to AI
solutions.
--- Checking and correcting conflicts in data configurations and
overlaps.
--- Analyzing and improving current instance configuration and
setup to ensure proper design to support future of customer.
--- Identifying, debugging, and advising on system errors or
architecture issues.
--- Advisory services provided on design principals and development
not performed by ServiceNow.Required Skills:
--- To be successful in this role, we need someone who has:
--- At least 8 years of configuration/development experience for
complex, highly capable, integration technologies
--- Demonstrated ability to influence and consult (providing
options with pros, cons, and risks) in a complex and varied
customer environment, while providing thought leadership to
customer sponsors/stakeholders in solving business process and/or
technical problems
--- Maintain at least 2 ServiceNow mainline CIS certifications
preferred
--- Maintain ServiceNow Certified Application Developer (CAD)
certification
--- Act as a technical lead on any engagement
--- Experience with AI Models, Deep Learning Models, and Large
Language Models with a focus on Generative AI.
--- Experience with ServiceNow's Predictive/Task Intelligence, AI
Search, and Virtual Agent is highly valued.
--- Design and build of complex reporting requirements specific to
OOTB reporting and Performance Analytics
--- Experience with data management, database design, and database
concepts
--- Knowledge and experience with technical components such as
LDAP, VPN, SSL, SAML/SSO and other widespread enterprise
technologies
--- Connect chat, agent chat, and virtual agent configuration and
design experience
--- Encryption understanding and core design principals with
customers (Platform, Edge, Database, Full Disk, etc)
--- Experience working inside of Flow Designer with custom flows to
meet customer requirements.
--- Understanding and/or development experience with MID Servers,
Notify, Orchestration
--- Strong Java script skills with practical experienceDesired
Skills:
--- Experience with Self Hosted implementations and/or Domain
Separation is a plus
--- Experience with development on the ServiceNow platform
capabilities (Studio IDE, Mobile, Automated Test Framework,
Delegated Development, Flow Designer, Source Control, APIs, and
Integrations)
--- Experience with data management, database design, and database
concepts
--- Strong interpersonal skills, customer-centric attitude, and
ability to operate within a culturally diverse environment
--- Proven team builder with the ability to mentor and develop
talent
--- Analytical and problem-solving abilities
--- A keen eye for detail and the ability to spot and fix errors in
complex code
--- Ability to perform tasks independently
--- Good presentation and report-writing skillsLife at
CapgeminiCapgemini supports all aspects of your well-being
throughout the changing stages of your life and career. For
eligible employees, we offer:
engineering, all fueled by its market leading capabilities in AI,
generative AI, cloud and data, combined with its deep industry
expertise and partner ecosystem. The Group reported 2024 global
revenues of ---22.1 billion.Capgemini is an Equal Opportunity
Employer encouraging diversity in the workplace. All qualified
applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age,
religion, disability, sexual orientation, genetics, veteran status,
marital status or any other characteristic protected by law.This is
a general description of the Duties, Responsibilities and
Qualifications required for this position. Physical, mental,
sensory or environmental demands may be referenced in an attempt to
communicate the manner in which this position traditionally is
performed. Whenever necessary to provide individuals with
disabilities an equal employment opportunity, Capgemini will
consider reasonable accommodations that might involve varying job
requirements and/or changing the way this job is performed,
provided that such accommodations do not pose an undue
hardship.Capgemini is committed to providing reasonable
accommodations during our recruitment process. If you need
assistance or accommodation, please reach out to your recruiting
contact.Please be aware that Capgemini may capture your image
(video or screenshot) during the interview process and that image
may be used for verification, including during the hiring and
onboarding process.Applicants for employment in the US must have
valid work authorization that does not now and/or will not in the
future require sponsorship of a visa for employment authorization
in the US by Capgemini.Capgemini discloses salary range information
in compliance with state and local pay transparency obligations.
The disclosed range represents the lowest to highest salary we, in
good faith, believe we would pay for this role at the time of this
posting, although we may ultimately pay more or less than the
disclosed range, and the range may be modified in the future. The
disclosed range takes into account the wide range of factors that
are considered in making compensation decisions including, but not
limited to, geographic location, relevant education,
qualifications, certifications, experience, skills,
seniority,performance, sales or revenue-based metrics, and business
or organizational needs. At Capgemini, it is not typical for an
individual to be hired at or near the top of the range for their
role. The base salary range for the tagged location is $75,582 to
$170,040.This role may be eligible for other compensation including
variable compensation, bonus, or commission. Full time regular
employees are eligible for paid time off, medical/dental/vision
insurance, 401(k), and any other benefits to eligible
employees.Note: No amount of pay is considered to be wages or
compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission, or any other
form of compensation that are allocable to a particular employee
remains in the Company's sole discretion unless and until paid and
may be modified at the Company's sole discretion, consistent with
the law.
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Keywords: Capgemini, Bartlett , Principal Service Management Consultant, Executive , Chicago, Illinois
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