Chophouse Server

Company: The Marcus Corporation
Location: Lake Geneva
Posted on: April 1, 2026

Job Description:

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team at the Geneva ChopHouse, a contemporary atmosphere with exceptional cuisine, offering the finest steaks, freshest seasonal seafood, and an extensive wine list delivered by superior service. As a Server at the Grand Geneva Resort & Spa, you will tailor the dining experience to each guest providing food and beverage services in a friendly, courteous, timely, and professional manner resulting in a superior level of guest satisfaction. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What will you be doing? · Greet guests and explain specials and promotions · Thoroughly understand the menu, wine list, ingredients, preparation, and expected service · Deliver all required Service Accents to the guest (e.g., SSA presentation, bread presentation, horseradish/cheese grating, and dessert presentation) · Communicate with the culinary and management team throughout duration of shift · Address and resolve customer complaints · Must be proficient in multi-tasking , have the ability to perform repetitive tasks throughout shifts, and have the ability to work under pressure · Record and input guest orders into the POS system · Retrieve, confirm, and deliver orders with condiments; follow liquor regulations · Replenish beverages and ensure overall guest satisfaction · Collect payment, thank guests, and invite them to return · Assist in cleaning and resetting dining room tables and booths during and after meal · Complete side work and cleaning tasks including restocking and replenishing condiments · Perform additional duties as assigned What do you bring to the role? · High school degree or equivalent preferred · One year or more of service in a fine dining outlet required · Handle customer complaints with empathy and provide proactive solutions · Proficient in English for guest requests, memos, and reservations · Ability to work POS system and cash handling experience preferred · Maintain a clean and organized environment · Ability to lift up to 35 pounds unassisted on occasion as well as move through crowded rooms to seat guests · Ability to remember, recite, and promote a variety of menu items · Ability to work a flexible schedule including days, nights, weekends, and holidays, as well as ha ve reliable transportation to and from work What’s in it for you? · A free, well-balanced meal every shift · Tips · Discounted gym membership · Room discounts at Marcus Hotels & Resorts · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa · Free parking · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career and transfer from one property to another · Early wage access · Paid time off · Flexible scheduling · Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match · And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer.

Keywords: The Marcus Corporation, Bartlett , Chophouse Server, Hospitality & Tourism , Lake Geneva, Illinois