Lead Technical Support Engineer
Company: Ametek, Inc.
Location: Mount Prospect
Posted on: June 27, 2025
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Job Description:
Ametek, Inc. Your Impact: Rauland provides hardware and
software-based solutions for the Healthcare and Education markets.
We are looking for an energetic technician that is comfortable
supporting electronic equipment and software applications running
in a server environment. The Lead Technical Support Engineer
provides post-sales customer support and product testing for
Rauland products. You will also configure and troubleshoot Rauland
systems and their integrations while training technicians on how to
do so on their own. What You'll Do: Provide post-sales telephone
customer support, research, and configure and troubleshoot systems.
All support calls are documented in a helpdesk software Perform
onsite and offsite technical training classes to educate both
distributor and end users about Rauland products Perform customer
onsite troubleshooting of system problems and onsite installation
validation exercises to ensure the Rauland systems are preforming
optimally Engage in customer/distributor conference calls to
provide pre-sales and post-sales support around product
implementation best practices Document Technical Bulletins for
common field issues This support position includes 24-hour on-call
rotation Do You Have? BS/BA (EE/CS) or equivalent experience 3
years’ experience with electronic equipment service/repair or IT
professional Computer literacy at graphic user interface (GUI)
operating system level Excellent written and verbal communication
skills Good understanding of installation practices for hardware
and software Good troubleshooting skills of electronics and resolve
complex problems. Good understanding of Ethernet networking and
troubleshooting. Good understanding of Microsoft SQL including
basic SQL troubleshooting Understanding of Microsoft Operating
Systems Ability to manage multiple high visibility sites.
Experience supporting Microsoft OS and Server versions (desired)
Working knowledge of other IT Enterprise Technology and virtual
servers (desired) MCSE, MSSQL, Network (desired) Why Us? Rauland, a
division of AMETEK, is a business unit in the Measurement,
Communications and Technologies division of AMETEK. We are a leader
in integrated communications technology, designing and
manufacturing Nurse Call Systems for the medical industry and
school critical communication systems for the education K-12
market. Website: www.rauland.com
Keywords: Ametek, Inc., Bartlett , Lead Technical Support Engineer, IT / Software / Systems , Mount Prospect, Illinois
