Sales Operations Specialist (Inside Sales)

Company: Big Bolt
Location: Bloomingdale
Posted on: February 14, 2026

Job Description:

Job Description Job Description Overview Sales Operations Specialist (Inside Sales) ???? Location: Bloomingdale, IL ???? Schedule: Monday–Friday | 8-hour shift ???? Compensation: $70,000 base 10% Merit-Based Bonus ???? Position Type: Full-Time Why Join Big Bolt LLC? Established in 1977 and headquartered in Bloomingdale, IL, Big Bolt LLC is an ISO 9001–certified specialty fastener manufacturer. Big Bolt focuses on producing non-standard, custom fastener solutions that customers won’t find off the shelf—delivered with market-leading turnaround times. At Big Bolt, quality, precision, and customer service drive everything we do. Join a collaborative, growth-oriented sales team where strong performance is recognized and career advancement is encouraged. What We Offer: ? Health, Dental, Vision & Life Insurance ? Disability Insurance & Health Savings Account (HSA) ? 401(k) with Company Matching ? Paid Time Off ? Merit-Based Bonus Program ? Career Growth Opportunities within the Sales Team Your Role as New Business Development – Sales: Under the direction of the VP of Sales, this role supports new and low-spend customers to improve the customer experience while increasing revenue. Sales Operations Specialist (Inside Sales) serves as a key point of contact for customers, manages quotes and orders, and ensures accurate sales documentation within Big Bolt’s ERP system. This position represents a mid-point career progression opportunity on the Sales Team, offering long-term advancement for strong performers who consistently demonstrate sales, communication, and organizational skills. Key Responsibilities: ???? Sales & Order Management Enter sales quotes and orders into NetSuite ERP Prepare, update, and maintain sales quotes, including identification of routing steps when required Manage quotes, orders, and communications through customer portals Follow up with customers on open sales quotes ???? Customer & Internal Communication Maintain regular contact with customers to support engagement and satisfaction Communicate with Sales Engineers as needed Coordinate across Sales, Quality Control, Purchasing, and Shipping on open quotes and orders ???? Problem Resolution & Process Support Resolve order issues by reviewing sales data and work order history Assist with resolving material-related issues, including: Material shortages Inventory discrepancies Operational errors Material receipt discrepancies (multiple heats or partial deliveries) Execute RMAs and monitor returned material to support rework orders Review customer credit requests and submit to Accounting Recommend and assist with implementation of sales process improvements ???? Other Duties as Assigned What You Need to Succeed: ? Key Competencies: Strong written and verbal communication skills High attention to detail with strong organizational skills Ability to prioritize multiple tasks in a fast-paced environment Customer-focused mindset with a passion for service excellence Strong collaboration skills across cross-functional teams ? Qualifications: Associate’s Degree (Business Administration or related field preferred) 5 years of sales experience Proficiency with Microsoft Office (Outlook, Word, Excel) Experience using ERP and CRM systems Prior fastener industry experience is a plus, but not required— eagerness to learn is essential ???? Apply Today! Take the next step in your sales career with Big Bolt LLC , where precision manufacturing meets customer-focused solutions and long-term growth opportunities.

Keywords: Big Bolt, Bartlett , Sales Operations Specialist (Inside Sales), Sales , Bloomingdale, Illinois